Privacy Policy

Effective Date: 31/05/2025

Introduction & Scope

At morocco-holidays, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or use our website.

This policy applies to all services provided by morocco-holidays and governs how we handle personal data collected through www.morocco-holidays-travel.com, including our blog, booking features, newsletter, and any related services.

By using our website, you agree to the collection and use of information as described in this policy.

Information We Collect

Information You Provide Directly

We collect information you voluntarily share with us, including:

  • Contact Information – Name, email address, phone number
  • Travel Preferences – Destination interests, travel dates, group size
  • Payment Details – Credit card information, billing address (processed securely through payment processors)
  • Communications – Messages you send us, newsletter subscriptions, survey responses
  • Account Information – Username, password, profile details if you create an account
  • Reviews and Content – Comments, reviews, photos, or other content you submit

Information Collected Automatically

When you visit www.morocco-holidays-travel.com, we automatically collect certain technical information:

  • Device Information – Browser type, operating system, device model, screen resolution
  • Usage Data – Pages visited, time spent on site, click patterns, referring websites
  • Location Data – General geographic location based on IP address
  • Cookies and Tracking – Unique identifiers stored on your device (see Cookies section below)
  • Analytics Data – Website performance metrics and user behavior patterns

How We Use Your Information

We use your personal information for the following purposes:

Providing Services

  • Process bookings and reservations
  • Send confirmation emails and travel documents
  • Provide customer support and respond to inquiries

Personalization

  • Customize content and recommendations based on your interests
  • Remember your preferences for future visits
  • Suggest relevant travel deals and destinations

Communication

  • Send newsletters and travel tips (with your consent)
  • Notify you about booking updates or important changes
  • Respond to your questions and feedback

Business Operations

  • Process payments securely
  • Analyze website performance and user behavior
  • Prevent fraud and ensure security
  • Comply with legal obligations and resolve disputes

Marketing

  • Send promotional offers and travel deals (you can opt out anytime)
  • Display targeted advertisements on our site and partner platforms
  • Measure the effectiveness of our marketing campaigns

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and understand how you use our website.

Types of Cookies We Use

Necessary Cookies Essential for basic website functionality, such as remembering items in your cart or keeping you logged in. These cannot be disabled.

Performance Cookies Help us understand how visitors interact with our website by collecting anonymous usage statistics through tools like Google Analytics.

Functionality Cookies Remember your preferences and settings to provide a more personalized experience, such as language preference or location.

Advertising Cookies Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These may be set by third-party advertising partners.

Managing Your Cookie Preferences

You can control cookies through your browser settings:

  • Browser Controls – Most browsers allow you to refuse cookies or delete existing ones
  • Cookie Consent – Use our cookie banner to customize your preferences
  • Opt-Out Tools – Visit industry opt-out pages like NAI or DAA for advertising cookies
  • Google Analytics – Opt out using Google’s browser add-on

Note that disabling certain cookies may affect website functionality.

Third-Party Sharing

We share your information with trusted partners to provide our services and improve your experience:

Booking and Travel Partners

  • Hotels and Accommodations – To process reservations and bookings
  • Tour Operators – To arrange activities and excursions
  • Airlines and Transportation – To facilitate travel bookings
  • Payment Processors – To handle secure payment transactions

Analytics and Performance

  • Google Analytics – To understand website usage and improve performance
  • Hotjar or Similar Tools – To analyze user behavior and website optimization

Marketing and Advertising

  • Social Media Platforms – To display targeted ads on Facebook, Instagram, etc.
  • Email Marketing Services – To send newsletters and promotional content
  • Affiliate Networks – To track referrals and commissions

Legal and Safety

  • Law Enforcement – When required by law or to protect safety
  • Legal Advisors – For legal compliance and dispute resolution

We never sell your personal information to third parties for their own marketing purposes.

User Rights & Choices

Depending on your location, you have several rights regarding your personal information:

Your Privacy Rights

Access – Request a copy of the personal information we hold about you

Correction – Ask us to update or correct inaccurate information

Deletion – Request deletion of your personal information (subject to legal requirements)

Restriction – Limit how we process your information in certain circumstances

Data Portability – Receive your data in a portable format to transfer elsewhere

Opt-Out – Withdraw consent for marketing communications or data processing

Object – Object to certain types of processing, including direct marketing

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: info@morocco-holidays-travel.com

Please include your full name and email address, along with a clear description of your request. We’ll respond within 30 days of receiving your request.

Unsubscribe from Marketing

You can opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in any email
  • Contacting us directly at info@morocco-holidays-travel.com
  • Updating your preferences in your account settings

Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy:

Newsletter Subscriptions – Until you unsubscribe or request deletion

Booking Records – 7 years for accounting and legal compliance purposes

Website Analytics – 26 months (Google Analytics default setting)

Customer Support Records – 3 years after your last interaction

Marketing Data – 3 years from your last engagement with our communications

Account Information – As long as your account remains active, plus 1 year after deletion

After these periods, we securely delete or anonymize your information unless required by law to retain it longer.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

Technical Safeguards

  • SSL/HTTPS Encryption – All data transmission is encrypted
  • Secure Payment Processing – PCI DSS compliant payment systems
  • Access Controls – Limited access to personal data on a need-to-know basis
  • Regular Security Updates – Systems and software kept current with security patches

Organizational Safeguards

  • Staff Training – Regular privacy and security training for our team
  • Data Processing Agreements – Contracts with third parties to ensure data protection
  • Incident Response – Procedures to handle and report any security breaches
  • Regular Audits – Periodic reviews of our privacy and security practices

While we strive to protect your information, no internet transmission is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

International Transfers

morocco-holidays operates internationally, and your information may be transferred to and processed in countries other than your own.

When we transfer personal data outside your country, we ensure appropriate safeguards are in place:

Adequate Countries – Transfers to countries recognized as having adequate privacy protections

Standard Contractual Clauses – EU-approved contracts ensuring data protection standards

Binding Corporate Rules – Internal policies ensuring consistent global protection

Your Consent – With your explicit agreement for specific transfers

These safeguards ensure your information receives the same level of protection regardless of where it’s processed.

Children’s Privacy

morocco-holidays does not knowingly collect personal information from children under 16 years of age.

Our website and services are intended for adults planning travel. If we discover we have collected information from a child under 16, we will delete it immediately.

If you believe we have collected information from a child, please contact us at info@morocco-holidays-travel.com so we can remove it promptly.

Parents and guardians should supervise their children’s internet activities and help enforce this privacy policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

When we make significant changes, we will:

  • Post the updated policy on this page
  • Update the “Effective Date” at the top
  • Notify you via email if you’re subscribed to our newsletter
  • Display a notice on our website highlighting the changes

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Your continued use of www.morocco-holidays-travel.com after any changes indicates your acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to discuss any privacy concerns, please reach out to us:

Email: info@morocco-holidays-travel.com

Subject Line: Privacy Policy Inquiry

Mailing Address: morocco-holidays [COMPLETE MAILING ADDRESS] [CITY, POSTAL CODE] [COUNTRY]

We’re committed to addressing your privacy concerns promptly and transparently. Our team will respond to privacy-related inquiries within 72 hours during business days.

This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws. We regularly review and update our practices to ensure ongoing compliance.